Jewellery Resizing Policy and Lifetime Manufacturer Warranty

Ring Resizing

We understand that getting the right ring size can be difficult, particularly when you are planning a surprise gift or proposal. To put your mind at ease, we offer one free ring resizing within 30 days of you collecting or receiving your item. If a ring is unable to be resized due to its complexity, this will be advised at the point of quotation or order.

 

Conditions

• Our complimentary ring resizing service does not apply to bespoke or full eternity rings.

• An additional fee will apply when amending above a certain size, due to the addition/removal of metal, re-engraving, and/or unsetting and resetting of stones, as applicable:
• More than 4 sizes (up or down) in plain solitaire rings or plain band halo rings.
• More than 2 sizes (up or down) in bands with accent stones, such as diamond set bands (solitaire, trilogy or halo), or half-set eternity rings.
• More than 2 sizes (up or down) for engraved bands.
• Full eternity rings cannot be resized, and would need to be replaced. If additional diamonds are required as a result of a resizing, the extra cost will be at the customer’s expense.

• Outside of the 30-day complimentary resizing service, subsequent resizing (or subject to the above) a fee will be chargeable, advised once the ring has been inspected by our production team to assess the costs of resizing.

 

Lifetime Manufacturer Warranty

As a consumer you have the legal right to return an item within 14 days of receipt, without question, if the product is faulty or not as described online.

Outside of the above, with any jewellery purchase from The Gem Bank, you receive a lifetime warranty should there be any issues with your item arising from a manufacturing defect. Although manufacturing defects are extremely rare, you are entitled to all necessary repairs free of charge if this ever happens.

This applies from the moment you collect or receive your item.

To benefit from this warranty, the defect must be identified by our production team and cannot be the result of mishandling, or normal wear and tear due to everyday use. If we determine that the damage was not caused by a manufacturing defect, then we’ll notify you immediately with a quotation for repair at your expense.

Further details and full conditions can be found below.

 

Conditions and Exclusions

The Gem Bank’s Manufacturer Warranty is only available to the person who purchased the covered product.

Resizing, repair or maintenance, or any other service performed on the jewellery by anyone other than The Gem Bank will void your Manufacturer Warranty.

This Warranty does not cover damage due to normal wear and tear, product loss, loss of gemstones, or theft. Damage or loss that results from failure to obtain necessary repairs to maintain the integrity of the product is also not covered.

Examples of issues not covered by our Warranty:

 

Rings

• Dents, knicks and scratches, unless identified on delivery and not considered a natural inclusion/feature of the product already identified prior to the order being confirmed.
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
• Rings that have been damaged or bent out of shape due to activities such as weight lifting, rock climbing, contact sports, gardening, DIY, etc.
• Claws and precious metals can wear over time, and may require building back up or restoring, which would be considered normal wear.
• Bent, caught or worn out claw/s allowing a stone to fall out over time, due to normal wear or other damage.
• A lost stone due to becoming worn or chipped over time due to normal wear and tear, or other damage.

 

Bracelets / Necklaces

• Breakages due to catching on clothing or other fabrics.
• Dents, knicks or scratches, not identified before ordering or at collection/delivery.
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
• Breakages caused by tangles or knots in chains that are caused by improper storage.

 

Gemstones

Please note that internal inclusions, or other natural characteristics, in diamonds and colour gemstones (visible or otherwise) are unique and individual to each item. These characteristics are considered part of the character of the item, and should not be considered a defect.

Please do not send any items before contacting us.